Online Exchanges
Q: What is your exchange policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make an exchange, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Q: How do I exchange my order?
A: First, place a new order for the replacement item(s) you’d like. You need to place a new order so that we can be sure to have inventory on what you want and so we can send the items right away.
Once your new order is placed, you can return the original order to our warehouse for a refund. Please refer to the ‘How do I return my order?’ question in the Online Returns Section for instructions on how to return your order.
Commonly Asked Questions
Q: What is your return policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Please note: We cannot refund the shipping charges.
we offers a 1-year warranty on all intimate products and a lifetime happiness guarantee on all body jewelry. If you are unhappy with your jewelry for any reason, we will replace or exchange it. We do not accept returns on intimate products, custom products, seasonal, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.
Q: When should I see my refund?
A: Refunds are usually applied within 5-7 business days (Monday-Friday, excluding holidays) from the date the returned product arrives at our warehouse. We ask that you please save your tracking information. If your return was made in store please allow 2-3 business orders.
Return & Refund
Online Returns
Q: What is your return policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Please note: We cannot refund the original or return shipping charges.
Spencer’s offers a 1-year warranty on all intimate products and a lifetime happiness guarantee on all body jewelry. If you are unhappy with your jewelry for any reason, we will replace or exchange it.
Spencer’s does not accept returns on intimate products, wigs, body jewelry, custom products, seasonal, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.
Q: How do I return my order?
A: Login to your account, review your recent order(s) and select the items you wish to return. If you do not have an account, you can search your order number here.
- Once you select the item(s) you wish to return, please follow the instructions on how to process the return and print your return slip. If you need additional assistance, please reach out to us via the live chat link at the top of the page, with your order #.
- Please include your item(s) along with your printed return slip in the package and ship them to the address provided via a convenient shipping carrier.
- All return shipping charges must be prepaid. Sorry, but we cannot accept C.O.D deliveries.
- Please request a tracking number for your returned package from the carrier you choose.
- For your protection, when returning items to us, we recommend that you insure your return shipment and get tracking. Spencer’s is not responsible for lost and damaged packages.
- Please note: We cannot refund the original or return shipping charges.
- Spencer’s does not accept returns on intimate products, wigs, body jewelry, custom products, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.
Q: When should I see my refund?
A: Refunds are usually applied within 5-7 business days (Monday-Friday, excluding holidays) from the date the returned product arrives at our warehouse. We ask that you please save your tracking information.
Q: Can I return my online order in store?
A: YES! If it is easier to return or exchange your order at a Spencer’s near you, you can.
Just follow these super simple steps below:
- Login to your account, review your recent order(s) and select the items you wish to return. If you do not have an account, you can search your order number here.
- Once you select the item(s) you wish to return, please follow the instructions on how to process the return and print your return slip. If you need additional assistance, please reach out to us via the live chat link at the top of the page, with your order # for further assistance returning your items.
- We will credit the return to the original credit/debit card used to place your order. If purchase was made through PayPal, the refund will be issued back to the credit/debit card present.
- You should see the return posted to your credit/debit card within 2-3 business days (Monday-Friday, excluding holidays).
- Returns without the original invoice will be credited for the current selling price to a our gift card which you can use for future purchases online or at a our store.
- Please note: We cannot refund the shipping charges.
- we does not accept returns on intimate products, wigs, body jewelry, custom products, or clearance merchandise.
Enjoy a perfect after-sales policy！
Get In Touch:
(1) Email: talk@MASTURBATORSFORWOMEN.COM (Reply within 24h on weekdays, and reschedule to the next business day on weekends or holidays.)
(2) Livechat: Monday – Friday, 18pm – 3am PDT
Tips Before Buying:
At m4women, we want you to have the best shopping experience possible. To help you make an informed decision, we provide detailed product descriptions, measurements, and photos (or video). Please read the product descriptions and specifications carefully before making a purchase, and please contact us at talk@masturbatorsforwomen for more information about any product.
What is your return policy?
1. Due to the intimate nature of the items we sell, we only accept returns that are unopened and have intact packaging and tags. This is because we need to ensure that each product is brand new. This is for the health, safety and peace of mind of our customers.
2. Once the package is opened, the products are considered used, and therefore cannot be returned unless defective.
3. If you plan to return a product, please show us the pictures of the unopened package within 180 days of purchase by email. After we confirm the status of the package, we will provide you with a return address. Return shipping is at your own expense.
4. Please allow up to 3-4 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update at service@bestvibe.com.
5. The above applies to, but is not limited to, the following scenarios:
（1）Duplicate orders due to operator error.
（2）Return due to change of mind.
（3）Return due to purchase of the wrong product.
（4）Return because you don’t need it anymore.
（5）Return due to the price.
What if an item is defective?
If an item is found to be defective within 180 days of purchase, please contact us with the following information:
(1) Order number, SKU of the defective item, brief description of the problem;
(2) Pictures or a video of the PRODUCT to illustrate the problem;
After confirming the problem, we will replace it with the same item or another product at a similar price.
Before reporting the problem, please confirm the following information:
(1) Before you test the product, is it be fully charged？ Have you long pressed the power button for about 3-5 seconds to turn on the product?
(2) For the dildo and vibrator, have you turned on the product before using the remote control to control it? Did you check the battery of the remote control?
(3) Did you check the instruction manual of the product?
(4) All products on our website must not be used while the product is charging.
What if the package is lost or returned?
1. If the parcel delivered to the destination address successfully, but you did not receive it, there is no refund will be provided.
2. If the parcel is lost in transit, we will resend it with the same item.
3. If the parcel is delivered to a different address, we will resend it with the same item.
4. If a parcel is returned because of a problem with the address or because the customer did not pick up the parcel in time, we will resend it with the same item and $7 for the shipping cost will be charged.
5. Returned due to force majeure factors, such as customs return, or post office return without reason, we will resend with the same item.
For all the details, please send the messages to our customer service department for confirmation within 30 days of purchase.
What if I want to cancel my order?
1. To cancel your order, please contact talk@masturbatorsforwomen.com within 24 hours of your purchase for a free cancellation.
2. In most cases, your order will be processed and shipped on the same day. Therefore, there is almost no way to cancel an order once it has been submitted.
3. If the order cannot be canceled and you really do not need it anymore, please try to decline the package. If you are unable to decline the package, please follow the return policy.
4. After we refund you, it will take 3-7 business days to receive your refund, depending on your bank’s transfer process.
What if I receive the wrong product?
If you believe we have shipped the wrong item, please contact us with the following information within 180 days of purchase:
(1) Pictures of the shipping label (the label is on the package)
(2) Pictures showing the SKU on the product’s plastic wrap bag
(3) Pictures of the entire package and the product
