Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
2 TO 5 DAYS US SHIPPING
YOU CAN LOGIN WITH YOUR GOOGLE ON MY ACOUNT PAGE OR CONTACT US PAGE
GO TO MY ACOUNT AND CHANGE YOUR ADDRESS
CONTACT US TALK@MASTURBATORSFORWOMEN.COM OR IN LIVE CHAT
WE WILL NOT SAVE ANY CREDIT CARD DETAILS
ONLY SHIPPING IN USA
If you need to swap an item
Returns and Exchanges
Q: What is your return policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Please note: We cannot refund the shipping charges.
we offers a 1-year warranty on all intimate products and a lifetime happiness guarantee on all body jewelry. If you are unhappy with your jewelry for any reason, we will replace or exchange it. We do not accept returns on intimate products, custom products, seasonal, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.
What if I receive the wrong product?
If you believe we have shipped the wrong item, please contact us with the following information within 180 days of purchase:
(1) Pictures of the shipping label (the label is on the package)
(2) Pictures showing the SKU on the product’s plastic wrap bag
(3) Pictures of the entire package and the product CONTACT US
What if an item is defective?
If an item is found to be defective within 180 days of purchase, please contact us with the following information:
(1) Order number, SKU of the defective item, brief description of the problem;
(2) Pictures or a video of the PRODUCT to illustrate the problem;
After confirming the problem, we will replace it with the same item or another product at a similar price.
Before reporting the problem, please confirm the following information:
(1) Before you test the product, is it be fully charged？ Have you long pressed the power button for about 3-5 seconds to turn on the product?
(2) For the dildo and vibrator, have you turned on the product before using the remote control to control it? Did you check the battery of the remote control?
(3) Did you check the instruction manual of the product?
(4) All products on our website must not be used while the product is charging.
CONTACT US ON TALK@MASTURBATORSFORWOMEN.COM
CONTACT US EMAIL OR LIVE CHAT
CHANGE SHIPPING ADRRES AT MY ACOUNT SECTION
